BEFORE THE WASHINGTON UTILITIES AND TRANSPORTATION COMMISSION WASHINGTON UTILITIES AND ) TRANSPORTATION COMMISSION ) Docket No. UT-950200 ) Complainant, ) ) v. ) ) US WEST COMMUNICATIONS, INC., ) Respondent. ) CONSUMER PROJECT ON TECHNOLOGY'S LIMITED INTERVENTION TO RESPOND TO INTEL'S MOTION FOR CONTINUANCE/DEFERRAL OF US WEST'S ISDN RATE INCREASE PROPOSAL The Consumer Project on Technology (CPT) was created by Ralph Nader in 1995 to represent the rights of consumers in the area of telecommunications and other issues. A more detailed description of our organization can be found on the Internet, at http://www.essential.org/cpt. We are active in efforts to prevent local exchange telephone companies from charging excessive prices for residential ISDN services. Like a growing number of persons in the computer and telecommunications field, we believe that regulators have a important opportunity to vastly enhance public access to the information superhighway by insuring that residential ISDN services are widely deployed at reasonable prices. We recently learned that US WEST has pending before the Commission a proposal to revise its current flat rate ISDN tariff of $63 per month, and that the residential flat rate option would be increase to $184 per month. We believe the rate increase is excessive and would stifle deployment of ISDN services. ISDN is an important technology representing the next step in the evolution of the information superhighway, and US West's proposal would prevent ISDN from reaching its potential in opening up new services and telecommunication advances on the Internet. In addition to the grossly overpriced rate proposal, US West's tariff suffers from procedural irregularities. US West failed to provide proper public notice of the ISDN rate proposal. As a regulated public utility that wields enormous monopoly power, and proposes drastic rate increases in important services, US West should be required to adhere to strict compliance with public notice obligations. The public policy issues presented by the pricing of residential ISDN are extremely important. ISDN is the most efficient way to provide the general public with immediate benefits in terms of a cost effective solution to higher speed access to the Internet. Since residential ISDN can be delivered over the existing copper wire infrastructure, which consumers have already paid for, regulators have an opportunity to vastly enhance public access to the information superhighway to a low cost. Greater access will result, however, only if US West is required to price the service in a just and reasonable way. US West has tried to avoid a separate notice on the ISDN issue. As a result, many persons who would have considered filing various types of motions or comments before the Commission on the residential ISDN tariff issue, never had an opportunity to do so. Intel's suggestion that the broader computer, software, and online community be given a real opportunity to comment on and participate in the proceedings to modify the residential ISDN tariff correctly identifies these groups as those that are particularly important stakeholders in this matter. For these reasons, which are more fully discussed below, we support Intel's Motion For Continuance/Deferral of US West's ISDN Rate Increase Proposal. I. US West's Tariff Proposal is Overpriced US West's rate increase from a flat rate of $63 per month to $184 per month is clearly excessive. Several independent studies on the incremental cost of providing ISDN service conclude that the costs are much lower than the current US West tariff, and many times less than the proposed $184 per month. - A 1993 study by the Tennessee Public Service Commission (TPSC) staff estimated the incremental cost of providing ISDN service to be $9.77 (per month), including right-of-way costs. This study is described in detail in John Borrows' and William Pollard's "The National Regulatory Research Institute's Review of Tennessee's Integrated Services Digital Network Cost Studies," NRRI Quarterly Bulletin, Vol. 15, No. 1, March 1994, pages 125-139. The TPSC approved flat rate residential ISDN tariffs of $21 to $26 per month. - In an earlier 1991 study, the Massachusetts Department of Public Utilities found that the "marginal cost" of ISDN service was $7.40 (per month) over the cost of POTS service. - In studies for the Consumer Federation of America, Mark Cooper has estimated the marginal cost of an ISDN service (over the cost of POTS) to be $2 to $4 per line (per month), and falling. - In an ISDN tariff currently pending before the District of Columbia Public Service Commission, the PSC Staff has undercut Bell Atlantic, Washington, D.C., Inc.'s tariff proposal by recommending a flat rate of $32 per month. While we believe that even the D.C. Public Service Commission staff's recommendation is too high, it is more closely tailored to the real costs that will be incurred in providing ISDN service than the plainly excessive tariff submitted by US West. It also demonstrates that far from entertaining US West's proposed increase, its current ISDN flat rate of $63 per month should be significantly reduced. - Local Washington State software developer Bill Gates has also commented on this issue. In his 1995 book, The Road Ahead, Gates recommends a residential ISDN tariff of less than $20 per month. He says: ISDN was invented more than a decade ago, but without PC-application demand almost no one needed it. . . . The [ISDN] line costs vary by location but are generally about $50 per month in the United States. I expect this will drop to less than $20, not much more than a regular phone connection. We are among companies working to convince phone companies all over the world to lower these charges in order to encourage PC owners to connect, using ISDN. (page 101). At present, the Washington US West ISDN flat rate tariff of $63 per month is roughly four times the cost of POTS. This tariff is unreasonable. The proposed changes in the tariff would result in tariffs as high as $184 per month for residential ISDN service -- more than ten times the cost of POTS. Such a pricing proposal is a plain abuse of US West's monopoly position and against the clear weight of the evidence pointing to the relatively minor expenditures required to provide ISDN service. The Commission must decide this issue consistent with the independent studies and expert opinions noted, and encourage the broad deployment and use of ISDN as the next step in facilitating development of the information superhighway. To decide otherwise and approve US West's rate hike would permit an abuse of monopoly power and unnecessarily stifle development of this important technology. II. US West Failed to Comply with Procedural Notice Requirements In pursuing its radical escalation of ISDN rates, US West has not complied with mandatory notice requirements. This is a serious breach in any rate case before the Commission, but it is particularly egregious here considering the extreme rate increase sought by a monopoly. The notice requirements of WAC-80-125 applicable to US WEST's 300% proposed ISDN rate increase include a requirement that US WEST provide to the public a notice which "shall . . . set forth the amount of the proposed increase expressed in . . . total dollars and average percentage terms," and "shall be prepared in such a manner as to attract attention to it and to distinguish it from other material simultaneously distributed. A copy of such statement shall also be mailed or delivered to one newspaper of general circulation, and at least one radio station and at least one television station, in the area or each of the areas affected. The utility shall promptly file a copy of the statement with the commission and certify it has complied with or is in the process of complying with these mailing and delivery requirements." US WEST has not complied with any of these requirements with respect to its proposed 300% ISDN rate increase. The Commission should not set a precedent that allows a waiver of these requirements for a monopoly utility, especially in the context of a proposed 300% rate increase. The important procedural protections found in WAC-80-125 are in place to protect consumers from precisely this type of situation. The Commission must not allow US West subvert the Commission's procedural requirements and install an outrageous rate increase at the expense of Washington's consumers. III. Conclusion. As noted above, the Consumer Project on Technology fully supports Intel's request that the Commission order US WEST to issue the appropriate public notices as required by law, and defer the hearings on the ISDN issue in this docket, or investigate and review the proposed ISDN rates in a separate docket. In addition, we applaud the Commission staff for establishing a mechanism to receive comments on the Intel motion to intervene by electronic mail (isdn@wutc.wa.gov). Date: January 4, 1996 submitted, Todd J. Paglia, Esq. Consumer Project on Technology P.O. Box 19405 Washington, D.C. 20036 voice (202) 387-8030 fax (202) 234-5176